IV.       Diagnostic Tools 

“We know that what gets measured, gets managed. But what gets measured also defines a company’s culture. Why? Because it describes what is valued.”[i]

 “If you can’t measure it, you can’t manage it”[ii]

 “If you don’t measure it, it won’t get done.  If you don’t measure it right, it won’t get done right.”[iii]

 “If a performance measure is hard to understand, it’s not a good one.  Use ratios whenever possible in creating measures such as revenues per employee, staff resources compared to line resources and the like.”

 “The greatest enthusiasm in the world won’t make up for a business plan that doesn’t work.”[iv]

 Diagnostic tools are important in many professions. Accountants and lawyers may both use compliance audits as a diagnostic tool. Doctors routinely take a patient’s blood pressure and blood samples as a diagnostic tool…