VII. EIGHT RULES TO USE IN MEETING THE CHALLENGE OF CHANGING TIMES A. EIGHT RULES

1. Don’t try to solve everything by yourself; even superheroes have sidekicks.

As Michael Jordan observed, “There is no “I” in team but there is in win” So “we” should find the best practical solution to “our” challenge.

The Boston Consulting Group stated this proposition this way: “You re not alone as a leader. As much as possible, bring in your broader leadership group to understand the challenges, participate in the planning, and cascade changes throughout the organization. There is power in numbers. The members of a broader team will provide complementary skills and multiply the manpower and brainpower available to tackle critical issues.”

2. Remember, everyone has to obsessively work for the customer today, tomorrow is too late.

“The fact that every employee works for the customer is a simple notion, but surprisingly difficult…